At Sunshine Health Care Systems Trust, our mission is guided by a commitment to excellence in healthcare solutions. To achieve this, our Quality Management System (QMS), as outlined in the Quality Manual, defines the procedures governing ambulance stations, income-generating operations, and support services. These procedures are designed, implemented, and maintained to ensure that all aspects of our service consistently meet patient and customer requirements, as well as the standards specified under AIS-125 Indian Standards.
Our QMS establishes the responsibilities of every employee and affirms top management’s authority and accountability in delivering high-quality services.
1. Quality Oversight and Assurance
A Trust Assurance Committee conducts an annual review of the QMS to ensure alignment with service objectives.
Formal service procedures are implemented at all locations to maintain consistent service quality.
All documentation is managed through a controlled process, ensuring timely updates in both the central Quality Manual and local site manuals.
Staff are actively involved in service development through this documentation and review process.
2. Commitment to Training and Development
We recognize the importance of continuous training, environmental awareness, and regular assessment of staff development needs. Our workforce is encouraged to enhance their skills and capabilities, supporting our Quality Policy through training and quality improvement initiatives.
3. Maintaining High Standards
Since its inception, Sunshine Health Care Systems has maintained the highest standards of quality control and assurance in the manufacturing of ambulances and mobile health vehicles. We strictly adhere to self-defined Standard Operating Procedures (SOPs) to ensure efficient, safe, and hazard-free operations.
We continually adapt to evolving customer needs, striving to deliver the best possible healthcare solutions. At Sunshine Health Care Systems, we believe the customer is at the center of everything we do. Together, we aim to promote health, happiness, and an improved quality of life.
4. Our Broader Commitment
- Expanding healthcare security.
- Creating jobs and skill development opportunities.
- Designing programs that foster social growth and sustainability globally.
5. Quality Management and Continuous Improvement
We are committed to continual improvement through the implementation of our QMS, ensuring that objectives are consistently achieved. To this end, we pledge to:
- Collaborate with customers and partners to align services with their needs.
- Conduct our business in a manner that reflects our core values.
- Foster a culture of continuous improvement and knowledge sharing across stakeholders.
- Provide ongoing education and training to enable our team to deliver world-class services.
6. Performance Objectives and Risk Management
We set measurable quality objectives through business planning, which are communicated to all staff. These objectives create a framework for improving effectiveness, meeting requirements, exceeding customer expectations, and enhancing satisfaction.
As part of our planning process, we identify potential risks that could impact these objectives and take proactive steps to mitigate them.
7. Monitoring and Review
We emphasize the continuous monitoring and periodic review of our QMS. This structured approach enables us to identify areas for improvement across our processes, products, and services—ensuring that our customers consistently receive healthcare solutions of the highest standards.
